Understand faster. Decide smarter. Automate everything that holds you back.

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You don't need more tools. You need clarity, speed, and control. We help you make smarter decisions today while building the future you want tomorrow

For large enterprises and mid-sized organizations seeking to orchestrate and scale automation across complex operational environments, Intelligent Automation offers a unified, composable platform. By integrating document intelligence, process management, operational control and strategic planning in a single solution, we align business strategy with execution.

Unlike fragmented or rigid tools, we deliver interoperability, autonomy and visibility—empowering teams to achieve operational excellence: accelerate automation, elevate quality and unlock measurable impact with confidence, agility and control. This is automation with vision, this is Intelligent Automation.

Intelligent Automation is NTT DATA's composable platform to orchestrate, scale and control intelligent automation. It connects strategy with execution—integrating document intelligence, process management, transformation planning and operational governance. Designed for adaptability, it offers full visibility, business-user autonomy and rapid deployment. With over 1.5 million hours of manual work saved annually for global enterprises, we enable smarter, faster operations through cognitive automation, real-time insights and strategic control—turning complexity into opportunity with measurable impact.

Benefits

Strategic and operational alignment

AI-powered document intelligence

Real-time process visibility

Smarter, faster decisions

Operational cost reduction

End-to-end compliance

Autonomous configuration

Composable scalability

Enhanced experience

Features

Transformation lifecycle governance

Control initiatives end-to-end with ROI tracking.

Business-led configuration

Define rules and forms visually, no coding required.

AI-powered document automation

Use NLP, OCR and GenAI to process any document type.

Multi-tenant case orchestration

Manage client operations with flexible shared logic.

Integrated monitoring dashboards

Visualize SLA, TMO and initiative progress in real time.

Comprehensive API integration

Connect seamlessly with ERP, CRM, RPA and core systems.

Cloud-native architecture

Deploy modularly with microservices and scale on demand.

Semantic Q&A and summarisation

Extract insights and generate summaries using GenAI.

Secure by design

Encrypted data, role-based access and ISO 27001 compliance.

Agentic GenAI is our melody

Boost your solutions with AI — start integrating it into every app today

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The potential of coming together

Explore our inspirational use case scenarios

Strategic transformation planning

Govern initiatives, track ROI and adjust priorities.

End-to-end case management

Manage audits, HR workflows and incidents centrally.

AI-powered document validation

Classify and validate insurance claims, IDs or invoices using AI.

Customer service automation

Accelerate ticket resolution with automation and SLA monitoring.

BPO performance monitoring

Legal clause extraction.

Cross-functional collaboration

Automate approvals across HR, finance or operations.

Trust Center

Consult all the security documentation, privacy measures, certifications and standards of our products.

Visit the Intelligent Automation Trust Center

We want to hear you

We want to help you generate the best solutions to grow your business. Let us know and we'll arrange a demo so you can experience how our Syntphony ecosystem of products works.

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